Shipping Policy

At Adaah Wear, we aim to deliver your order safely and on time. Please review our shipping terms before placing an order.

Order Processing

Orders are normally processed within 1–2 working days after confirmation. Orders placed on Sundays or public holidays will be processed on the next working day.

During sales, new launches, or peak seasons, processing may take slightly longer due to high order volume.

Delivery Within Pakistan

We currently deliver across Pakistan.

Estimated delivery time:

• Major cities: 3–5 working days

• Other cities and remote areas: 5–8 working days

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, strikes, or other circumstances beyond our control.

Shipping Charges

Shipping charges will be displayed at checkout before you complete your order. Free delivery may be offered during selected promotions or campaigns.

Cash on Delivery

Cash on Delivery is available across Pakistan. Please provide a complete address and an active phone number when placing your order.

Adaah Wear may contact you to confirm your order before dispatch. Orders that cannot be confirmed may be placed on hold or cancelled.

Order Tracking

Once your order has been dispatched, tracking information may be shared through SMS, WhatsApp, or email. It can take up to 24 hours for the courier’s tracking system to update.

Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information. Please contact us immediately if you need to change your address.

Once an order has been dispatched, we may not be able to change the delivery address. Adaah Wear will not be responsible for delays or failed deliveries caused by incorrect or incomplete information.

Missed or Refused Deliveries

Please ensure someone is available to receive the parcel. If a parcel is returned because of repeated missed delivery attempts, refusal, or incorrect information, additional delivery charges may apply if you request reshipment.

Customers who repeatedly refuse confirmed Cash on Delivery orders may be required to pay in advance for future orders.

Delayed or Lost Parcels

If your parcel is delayed beyond the estimated delivery period, please contact us with your order number. We will coordinate with the courier company and help investigate the shipment.

Courier investigations may require additional time. Any resolution will be provided after the courier’s investigation is completed.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Please provide your order number along with clear photos or an unboxing video of the parcel and product.

Claims submitted after 48 hours may not be accepted. For further details, please review our Return and Exchange Policy.

Contact Us

If you have any shipping-related questions, please contact Adaah Wear through the information provided on our Contact Us page.